Service Receptionist/Appointment Coordinator
It’s All Good At Applewood! At Applewood Nissan Surrey, we’re committed to delivering a Best-In-Class
experience for every client and team member. Our culture is built on teamwork,
a drive for excellence, and a “Find a Way to Say Yes” attitude. We value
diversity, equity, and inclusion, and believe that bringing together different
backgrounds and perspectives drives our success.
The Position
The Receptionist is the welcoming face and voice of our dealership,
responsible for creating a positive first impression for every customer. In
this role, you will greet clients, manage service appointment bookings, and
handle inquiries both in person and remotely. You’ll play a key part in
ensuring our Service department runs smoothly by coordinating schedules,
maintaining accurate records, and supporting various administrative tasks. If
you’re friendly, organized, and passionate about delivering exceptional
customer service, you’ll thrive as a valued member of our team.
Key Responsibilities
- Greet
and assist customers in person, by phone, email, or text, ensuring a
friendly and professional experience at every touchpoint.
- Schedule,
confirm, and coordinate service appointments, managing calendars and
minimizing conflicts to maximize efficiency.
- Respond
promptly to all inquiries, resolve issues, and provide accurate
information about services and appointments.
- Maintain
accurate records of appointments, customer interactions, and service
requests.
- Support
administrative tasks such as data entry, filing, and organizing paperwork
to ensure a smooth workflow.
- Collaborate
with service advisors, technicians, and other departments to optimize shop
schedules and customer service.
- Proactively
follow up with customers to confirm appointments, remind them of upcoming
visits, and ensure satisfaction after service.
- Maintain
a clean, organized, and welcoming reception area.
- Support marketing initiatives and outbound campaigns as assigned.
What We’re Looking For
- Friendly,
outgoing personality with a passion for helping others
- Excellent
communication and organizational skills
- Ability
to multitask and thrive in a fast-paced environment
- Strong
attention to detail and accuracy in managing schedules and records
- Proficient
with computers and appointment management systems
- Previous
customer service or receptionist experience preferred
Performance Metrics
- Customer
satisfaction scores (CSI)
- Appointment
show rates and retention
- First
call resolution and average wait time
- Administrative
task completion rate
- Sales
and service revenue generated through appointments
Compensation
Please note that this is a unionized store and certain groups of employees are bound by the Collective Bargaining Agreement (the CBA). Therefore, the 2025 set hourly rate for the
Receptionist position at Applewood Nissan
Surrey is $18.74 per hour. Union dues may be deducted from your pay.
Why Join Us?
You’ll be part of a close-knit, supportive team that values your growth and
contributions. We offer:
- Excellent
compensation package(s) and RRSP options
- We
stand out from the rest because we are TRULY PASSIONATE about cars!
- 12
dealerships and counting to work alongside and grow with
- Group
events, Applewood Family Day, Christmas Party, BBQs and more!
- We
support local communities, sports teams and charities.
- Opportunities
to develop your skills in a dynamic, people-focused environment.
Core Values & Culture
Best-in-Class Experience: We are committed to delivering a Best-in-Class experience to every team member and client that walks through our doors.
Find a Way to Say Yes: We take full ownership, embracing the responsibility to “Make Things Better.”
Team Beats with One Heart: We are a close-knit group of professionals working
towards the same goal of driving excellence in everything we do.
_________________________________________________________________
If you’re enthusiastic, motivated, and ready
to deliver exceptional service, we want to hear from you! Email your resume in
today, don’t wait!
