Applewood Auto Group - Automotive Part-Time Receptionist
It's All Good at Applewood!
We are looking to grow our Applewood Auto Group team by recruiting for a Part-Time Receptionist
The Position: Part-Time Receptionist
Our team is looking for a full-time receptionist to join our growing team. We are looking for an individual who is enthusiastic, motivated, organized and able to work in a fast-paced environment.
At Applewood we want every client that comes in to have a Best-in-Class experience, therefore going above and beyond their expectations is a must. It is an asset if you have customer service skills!
Roles and Responsibilities:
- Greeting customers: The receptionist is responsible for greeting customers as they arrive at the dealership. The receptionist must be friendly, professional, and able to communicate effectively with customers.
- Answering phone calls: The receptionist is responsible for answering and directing them to the appropriate department or person. The receptionist must have a good knowledge of the dealership's operations and be able to provide accurate information to customers.
- Handling administrative tasks: The receptionist is responsible for handling administrative tasks such as filing, data entry, and organizing paperwork. The receptionist must be organized and detail oriented.
- Maintaining a clean and organized workspace: The receptionist is responsible for maintaining a clean and organized workspace, including the reception area and any customer waiting areas. The receptionist must ensure the dealership presents customers with a professional and welcoming image.
- Supporting other departments: The receptionist may be asked to support other departments in the dealership as needed. This could include coordinating events, assisting with marketing efforts, or conducting basic research.
Measurables:
- Customer satisfaction score (CSI): This measures the satisfaction customers have with their experience when interacting with the receptionist. This can be measured through surveys or feedback forms.
- First call resolution rate: This measures the percentage of calls that are resolved during the first interaction with the receptionist without the need for follow-up actions. A higher rate indicates efficient and effective handling of customer inquiries.
- Average wait time: This measures the average time customers spend waiting to speak with the receptionist. A lower wait time indicates efficient management of customer traffic and can improve customer satisfaction.
- Call abandonment rate: This measures the percentage of calls that are abandoned by customers before speaking with the receptionist. A lower abandonment rate indicates better customer service and more efficient management of incoming calls.
- Administrative task completion rate: This measures the percentage of administrative tasks assigned to the receptionist that are completed accurately and within the given timeframe. A higher completion rate indicates strong organizational skills and attention to detail.
Compensation:
The total compensation range for the Receptionist position at the Applewood Auto Group is $17.40 to $20 per hour. Please note that this range is provided as a general guideline and may vary depending on the qualifications and expertise of the selected candidate.
Our Core Values
Best-in-Class Experience: We are committed to delivering a Best-in-Class experience to every team member and client that walks through our doors.
Find a Way to Say Yes: We take full ownership, embracing the responsibility to “Make Things Better.
Team Beats with One Heart: We are a close-knit group of professionals working towards the same goal of driving excellence in everything we do.
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Store discount
- Vision care
- Wellness program
Schedule:
- 8-hour shift
- Day shift
- Monday to Friday
- Morning shift
- Weekends as needed
- Evening Shift
- Stats as needed
Supplemental pay types:
- Overtime pay