It's All Good at Applewood!

We are looking to grow our Applewood Auto Group team by recruiting for a Full-time Receptionist

The Position - Full-Time Receptionist

Our team is looking for a full-time receptionist to join our growing team. We are looking for an individual who is enthusiastic, motivated, organized and able to work in a fast-paced environment.

At Applewood we want every client that comes in to have a Best-in-Class experience, therefore going above and beyond their expectations is a must. It is an asset if you have customer service skills!

Roles and Responsibilities:

• Greeting customers: The receptionist is responsible for greeting customers as they arrive at the dealership. The receptionist must be friendly, professional, and able to communicate effectively with customers.
• Answering phone calls: The receptionist is responsible for answering and directing them to the appropriate department or person. The receptionist must have a good knowledge of the dealership's operations and be able to provide accurate information to customers.
• Handling administrative tasks: The receptionist is responsible for handling administrative tasks such as filing, data entry, and organizing paperwork. The receptionist must be organized and detail oriented.
• Maintaining a clean and organized workspace: The receptionist is responsible for maintaining a clean and organized workspace, including the reception area and any customer waiting areas. The receptionist must ensure the dealership presents customers with a professional and welcoming image.
• Supporting other departments: The receptionist may be asked to support other departments in the dealership as needed. This could include coordinating events, assisting with marketing efforts, or conducting basic research.

Measurables:

• Customer satisfaction score (CSI): This measures the satisfaction customers have with their experience when interacting with the receptionist. This can be measured through surveys or feedback forms.
• First call resolution rate: This measures the percentage of calls that are resolved during the first interaction with the receptionist without the need for follow-up actions. A higher rate indicates efficient and effective handling of customer inquiries.
• Average wait time: This measures the average time customers spend waiting to speak with the receptionist. A lower wait time indicates efficient management of customer traffic and can improve customer satisfaction.
• Call abandonment rate: This measures the percentage of calls that are abandoned by customers before speaking with the receptionist. A lower abandonment rate indicates better customer service and more efficient management of incoming calls.
• Administrative task completion rate: This measures the percentage of administrative tasks assigned to the receptionist that are completed accurately and within the given timeframe. A higher completion rate indicates strong organizational skills and attention to detail.

Compensation:

Our Core Values

Best-in-Class Experience: We are committed to delivering a Best-in-Class experience to every team member and client that walks through our doors.

Find a Way to Say Yes: We take full ownership, embracing the responsibility to “Make Things Better.

Team Beats with One Heart: We are a close-knit group of professionals working towards the same goal of driving excellence in everything we do.

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Store discount
• Vision care
• Wellness program

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday
• Morning shift
• Weekends as needed

Supplemental pay types:

• Overtime pay